Return & Refund Policy
Defective or incorrect items
If you receive a product that is defective, damaged, or not as described, you are eligible for a replacement or a refund.
Contact us within 7 days after receiving your order.
Provide photos or videos of the issue.
We will issue a refund or send a replacement at no extra cost.
Lost or undelivered orders
If your order does not arrive within the maximum delivery time (30 days depending on location), please contact us.
We will investigate with our supplier.
If confirmed, you will receive a refund or a replacement item.
Change of mind (buyer’s remorse)
Please note that we do not accept returns or refunds for buyer’s remorse, such as wrong size, wrong color, or a change of mind.
How to request a return or refund
Contact us at contact@sereva-shop.com with your order number.
Describe the issue and attach supporting evidence (photos/videos).
Our support team will respond within 24–48 hours with the appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Personalized items
- Sale items (unless defective)
- Intimate apparel and swimwear
Exchanges
Please note that we do not offer exchanges.